The ION-E Managed IT Solutions provide the ability to remotely and proactively manage your infrastructure anytime, anywhere, including complete performance metrics. ION-E provides life cycle solutions that you can configure to meet your specific needs including Cloud based computing options, 24X7 Service Desk, technician presence for on-site installation, moves, adds and how to support, as well as complete configuration management services. With our unique set of modular delivery options, you will find an offering that fits your Enterprise and shows immediate value.
A 24 x 7 Level 1 Service Desk that uses remote management for your multi-vendor client environment, dispatches field services, and routes all other calls to the appropriate resolver group.
Outsourcing day-to-day tactical management of Installation, Moves, Changes and Disposal can free valuable IT resources and spend for more strategic initiatives. In addition, self maintainers can reduce logistics costs for spare parts and associated overhead by leveraging ION-E’s outstanding on-site service after remote diagnosis1 for their heterogeneous desktop and mobile hardware base.
Anytime, anywhere you can help your PC users. Users do not even have to be on your corporate network and you don’t have to have your laptop. All you need is an Internet-connected web browser and you can securely connect and assist them.
Simplified Software Patching
Keeping up with the right version of software to mitigate exposure to security risk is vital in today’s fast paced world of computer vulnerabilities, viruses, malware, phishing, spam, etc.
Ensure Licensing Compliance
Make sure you are not in violation with application license usage while also helping to ensure you are not overpaying for unused licenses.
No more outdated spreadsheets with missing data. ION-E AssetTraker Managed Desktops are always updated and provide an accurate view of all the desktops in your enterprise.
Simplified Desktop Management
The ION-E Managed Desktop Solution provides three pre-configured options: from simply using select capabilities and doing it yourself, to partially outsourcing and having ION-E do specific time consuming tasks to completely outsourcing desktop management where your users call our help desk and we answer the phone as a member of your IT department. Or you can configure your own custom solution by selecting any combination of our Modular Services.
Cloud Based Hosting
Reduce your capital expenditures while increasing your uptime bu moving your infrastructure to the cloud. ION-E will price, plan, and implement the best cloud solution fit for your companies needs.
Desktop As A Service (DAAS)
Leveraging the cost savings and on demand nature of cloud computing, ION-E offers introductory as well as enterprise level desktop cloud computing options.
Software As A Service
With a cloud base implementation, your business critical applications can be distributed to your end users without the need for additional hardware purchases.
A Complete Solution for Business Process Modeling, Analysis and Optimization
In today’s challenging economic climate, business process improvement and resource optimization have become an even greater business imperative. ION-E provides a comprehensive solution that allows organizations to discover, model, analyze and optimize their business processes. ION-E ease of use, built in methodologies, integrated user guides, and analysis tools provide rapid time to value. Unlike other systems or services deep integration into related enterprise architecture capability allows organizations to understand the relationship between their processes and the broader enterprise and business architecture. And paired with ion-e, an organization can execute their process improvement initiatives with great speed, agility and minimal cost.